• WHAT FERRY SHOULD I TAKE?
  
  Waiheke is a small island in the Hauraki Gulf and as such must be reached by ferry from downtown Auckland.

• There are two main ferry services running from the downtown Auckland Ferry Terminal.
  
  ISLAND DIRECT FERRY SERVICE

• Island Direct is the locals choice of ferry service & the one that we advise you use.

• We advise that you book Island Direct as soon as you make your tour booking with us. You can book your return Island Direct ferry HERE - Please book the 9:15am Auckland to Waiheke & the 4:20pm return Waiheke to Auckland.

• On Island Direct you are guaranteed a seat & only need to arrive at their Pier 13 - 10 mins prior to departure time.

• https://islanddirect.co.nz
  
  FULLERS FERRY SERVICE

• Should Island Direct be unavailable or you prefer to use Fullers, you can book Fullers tickets online HERE - there are also numerous machines at the Ferry Terminal.
  Please be aware that Fullers operate on a first come first served basis & that arriving at least 60 minutes prior to your departure time is highly advised.

• To meet our tour you need to be on the 9:00am Fullers departure from Auckland city.

• In the peak season the Fullers queues can be very long so please give yourself plenty of time to board your vessel.

• If you wanted to be more flexible on your ferry times or require further ferry advice, please reach out to us HERE

If you happen to miss the ferry, you need to contact us immediately via WhatsApp or call on +64212231865 - we will endeavour to get you picked up from the later ferry & then join the tour. If this is not possible due to the logistics of our tour, we may book you a taxi to bring you to meet the tour, this will be at your own expense.

Please note that no refund will be offered for any missed tour or tastings on the day.

Waiheke is a high tourist destination & booking sooner will not only guarantee you a seat on our tour but will help immensely in locking in the preferred ferry tickets for the day.

Popular departures and peak-season dates fill quickly. Booking early ensures your preferred day and ferry time.

Yes, we do offer curated Private Tours & Corporate Bookings

Can you design a custom itinerary?

Using our knowledge as locals we would be delighted to curate a bespoke ‘Wow’heke’ Waiheke Island experience for you and/or your group (for up to eleven guests).

Please reach out to us directly HERE & together we can work to create a truly unforgettable island experience.

We will meet you from the ferry at Waiheke (Matiatia) Ferry Terminal. please look out for Joe holding a ‘WOW Tours welcomes…) sign. We will reach out to you prior to your tour day to help make this all as seamless as possible.

We, as locals, have proudly hand-picked our five tour venues/partners. Our whole ethos was to showcase what we believe is the WOW in Waiheke. We have partnered with Waiheke Distilling Co., Te Motu Estate, Jasper Ridge Estate, Three Seven Two & Allpress Olive Groves. It is our intent that our tour stays consistent however should any of our venues be unavailable on the day, we will ensure that any replacement venue visited on the island is of the highest quality & aligns with the ethos of WOW Tours.

Yes - as part of our tour, lunch is included. As we are a full day tour, we have two food offerings. There will be shared plates at Waiheke Distilling Co. (eg. gourmet bruschetta) served alongside our tastings there. Then at Three Seven Two restaurant we will have lunch (breads & oil to share, a main course ordered per person & a complimentary drink from their extensive tour drinks list (wine, beer, cider, soft drinks). Dietaries can be noted during the booking process or detailed to us on the day. Both of our dining venues cater for dietaries, allergies and any food concerns.

As we wish to keep our experience intimate & personal, we ensure a maximum of eleven guests per tour.

Yes - you must be 18 years or older. Due to the nature of our tours we must ensure all clients are above the legal age to drink here in NZ. Please also be advised that the New Zealand Liquor Licensing Laws allow for anyone who looks under the age of 25 to be asked to show proof of age. Please make sure that you have an acceptable form of ID on your person - Accepted forms of ID include a current New Zealand driver's license, a current passport (NZ or International), a Kiwi Access card, or a HANZ 18+ card.

Auckland - four seasons in one day!! All of our venues have wet weather back ups should the weather turn. We won’t leave you out in the open & most importantly you won’t miss out on any of our venues should the rain come!

Yes, pick up and drop off can be offered. This would generally need to be between Oneroa & Onetangi. As Waiheke is a small and rural island, if the pick up address is too difficult for our van to navigate, we can arrange a suitable meeting point. Please reach out to us using our Contact Section above.

Yes - Waiheke’s wineries & venues are cosy, and winter often means quieter venues and of course world class views & wines!

We do have some luggage space available in our vehicle but please reach out to us (via contact page) prior to your tour so we can discuss capacity.

Yes, subject to availability for your chosen date and within WOW Tours stated change window.

Terms & Conditions

We’re all about creating a relaxed, enjoyable experience for you here on Waiheke Island — these are the key things to know before you book:

Bookings, Changes & Cancellations

• Cancellations made more than 7 days of departure date will be refunded (minus any admin/payment fees).

• Cancellations made within 7 days to 48 hours of departure date will be 50% refunded (minus any admin/payment fees).

• Cancellations made within 48 hours of departure date & any no shows or late-comers on the day, will not receive a refund.

• Special conditions apply to all Group Bookings cancellations. Should the number of attendees in a group change, you will be liable to pay for the confirmed amount of people.

• A 50% non-refundable deposit is required to secure Group Bookings (Tour buy out)

• If WOW Tours need to cancel (for example - due to inclement weather or ferry cancellations), you’ll get a full refund (mins payment fees) or the option to reschedule.

• Changes - Should you require to reschedule your booking, please advise us at least 48 hours ahead of your booked tour time.

Often yes, but only if seats remain & our venues can accept our numbers. Early booking is strongly recommended however if you decide on the day (before 10am) please don’t hesitate to give us a WhatsApp call or message on +64212231865.

Unfortunately no, our van doesn’t have the required ramps to make it wheelchair accessible.

Our online payment platforms are the preferred method, however we can also accept select Credit/Debit Card payment.